Terms & Conditions of Sales

GENERAL CONDITIONS OF SALE OF THE ESTABLISHMENT

1. RECOGNITION BY THE COMMISSARIAT GÉNÉRAL AU TOURISME (General Tourist Board).
Le lessor certifies that the rented premises comply with the provisions of the Code wallon du Tourisme (Walloon Tourism Code) dated 1st April 2010.

2. PROCEDURES FOR CONCLUDING THIS CONTRACT
The lessor sends a contract to the tenant. The tenant pays a deposit of 25 % of the price of the stay on the bank account BE90 0017 8215 5132, within a maximum of 7 days of the date of receipt of the contract.
The guarantee is not included in the price of the stay (see point 5).

The balance is due 30 days before the contract comes into force, with the exception of late bookings, in which case the full rental amount will be paid on the bank account BE90 0017 8215 5132 as the reservation is confirmed by the lessor. Payment on the day of arrival is only possible with the prior agreement of the owner .

If the lessor does not receive the deposit or the balance within the stated period, he may relinquish the rental by recorded delivery, fax or electronic mail with confirmation sent by post, within seven days of the date scheduled for the payment of the deposit or the balance.

3. USE OF THE RENTED PREMISES
The tenant uses the rented premises in accordance with the intended purpose and with due diligence. The lessee is obliged to abide by the maximum capacity indicated. Any infringement of this clause may entail the immediate termination of this contract, for reasons attributable to the tenant, the lessor definitively retaining the amount of the rental.

4. ANIMALS
Animals are not allowed. When admitted by the lessor, details of a guide dog accompanying the blind tenant must be given on the contract.

5. GUARANTEE
The guarantee is 250,00 € and must be paid  7 days before entering in the accommodation on the bank account BE90 0017 8215 5132.

The guarantee is intended to cover all the debts which may remain payable by the tenant to the lessor when the premises are returned.
In the event of a dispute the lessor may retain the guarantee, for which he will take responsibility, until liability has been clearly established.
Should it be proven that the tenant is not liable for the sums claimed and that all or part of the guarantee should be returned, the lessor will owe interest, at the legal rate, on the amount finally to be returned.

6. INVENTORY
An inventory of the equipment in the rented premises is drawn up at the start and the end of the stay. This inventory must be signed by both parties as proof of the condition of the rented premises and the equipment therein.
The tenant must return the premises in the condition in which he received them. He is answerable for any loss or damage. Any difference compared with the inventory, or any anomaly must be reported to the lessor or his representative at the latest at 10.00 am on the day after the day of arrival.

7. CANCELLATION – EARLY DEPARTURE
Notification of any cancellation must be sent by electronic mail requesting confirmation in return.  The compensation is :
- 25 % of the price of the stay if the cancellation is made 14 to 8 days before the start of the stay;
- 50 % of the price of the stay if the cancellation is made 7 to 3 days before the start of the stay;
- 100 % of the price of the stay if the cancellation is made less than 3 days before the start of the stay or if the tenant fails to appear.

If the lessor cancels a reservation, the tenant may be offered a differed rental, an accommodation of the same standard or a higher standard for the price of the reservation.
If no such proposal is made, or if the tenant refuses, the lessor must refund the down payment and the balance of the amount of the stay if this has already been paid, as well as providing compensation equivalent to 25 % of the price of the stay.