Terms & Conditions of Sales

GENERAL CONDITIONS OF SALE OF THE ESTABLISHMENT

1. RECOGNITION BY THE COMMISSARIAT GÉNÉRAL AU TOURISME (General Tourist Board).
Le lessor certifies that the rented premises comply with the provisions of the Code wallon du Tourisme (Walloon Tourism Code) dated 1st April 2010.

2. PROCEDURES FOR CONCLUDING THIS CONTRACT
The lessor sends a contract to the tenant. The tenant pays a deposit of 25 % of the price of the stay on the bank account BE90 0017 8215 5132, within a maximum of 7 days of the date of receipt of the contract.
The guarantee is not included in the price of the stay (see point 5).

The balance is due at least 7 days before the contract comes into force, with the exception of late bookings, in which case the full rental amount will be paid on the bank account BE90 0017 8215 5132 as the reservation is confirmed by the lessor. Payment on the day of arrival is only possible with the prior agreement of the owner .

If the lessor does not receive the deposit or the balance within the stated period, he may relinquish the rental by electronic mail within seven days of the date scheduled for the payment of the deposit or the balance.

3. USE OF THE RENTED PREMISES
The tenant uses the rented premises in accordance with the intended purpose and with due diligence. The lessee is obliged to abide by the maximum capacity indicated. 
The accommodation is non-smoking.
Parties/events are not permitted and guests should avoid making noise between 23:00 and 6:00.
Any infringement of this clause may entail the immediate termination of this contract, for reasons attributable to the tenant, the lessor definitively retaining the amount of the rental.

4. ANIMALS
Animals are not allowed. When admitted by the lessor, details of a guide dog accompanying the blind tenant must be given on the contract.

5. GUARANTEE
The guarantee is 250,00 € and must be paid  7 days before entering in the accommodation on the bank account BE90 0017 8215 5132.

The guarantee is intended to cover all the debts which may remain payable by the tenant to the lessor when the premises are returned.
In the event of a dispute the lessor may retain the guarantee, for which he will take responsibility, until liability has been clearly established.
Should it be proven that the tenant is not liable for the sums claimed and that all or part of the guarantee should be returned, the lessor will owe interest, at the legal rate, on the amount finally to be returned.

6. INVENTORY
At the beginning of the rental period, both parties will visit the property to check that it is in good condition and that it has all the necessary equipment.
The tenant must return the property in the condition in which he/she received it. The tenant is responsible for any loss or damage. Any anomaly must be reported to the lessor or his/her representative no later than 10.00 a.m. on the day following the day of arrival.

7. CANCELLATION – EARLY DEPARTURE
Notification of any cancellation must be sent by electronic mail requesting confirmation in return.  The compensation is :
- 25 % of the price of the stay if the cancellation is made 14 to 8 days before the start of the stay;
- 50 % of the price of the stay if the cancellation is made 7 to 3 days before the start of the stay;
- 100 % of the price of the stay if the cancellation is made less than 3 days before the start of the stay or if the tenant fails to appear.

If the lessor cancels a reservation, the tenant may be offered a differed rental, an accommodation of the same standard or a higher standard for the price of the reservation.
If no such proposal is made, or if the tenant refuses, the lessor must refund the down payment and the balance of the amount of the stay if this has already been paid, as well as providing compensation equivalent to 25 % of the price of the stay.

8. LATE PAYMENT
Any amount owed by the lessee and not paid ten days after its due date shall automatically and without notice of default give rise, in favour of the lessor, to interest of 1% per month from its due date, with interest for any month started being due for the whole month.

9. LIABILITY - INSURANCE
The tenant shall occupy the premises with due care and attention. He is responsible for the rented property, the equipment and the land made available to him. He/she shall reimburse the lessor for all costs incurred by him/her and undertakes to report any damage. By renting the accommodation, the tenant is legally bound to return it in the condition in which he received it, including in the event of fire (art 1732, 1733 and 1735 of the Civil Code). Where applicable (see special clauses), the tenant shall have his rental liability covered by a FIRE insurance policy of the GLOBAL type, both for rental risks (the building) and for the contents (furniture, etc.) made available to him. These risks may be covered by the 'holiday' extension of the tenant's FIRE insurance policy. The tenant is invited to contact his insurer to check his policy.

10. SOLIDARITY
The obligations under this Lease are indivisible and joint and several with regard to the Tenant, his heirs or assigns in any capacity whatsoever.

11. RESPECT FOR NEIGHBOURS AND THE ENVIRONMENT
The tenant undertakes to behave in a manner that is respectful of the inhabitants and the environment in general: fauna, flora, various equipment, etc.

12. DISPUTES
Failing agreement between the parties, they will submit their grievances to the operator (Gîtes de Wallonie, Booking.com, Airbnb, etc.) in order to find an amicable solution. Failing this, only the courts of the judicial district where the property is located shall have jurisdiction.